Privacy Policy

VRO Office Management App

1. Introduction

This Privacy Policy describes how VRO Office Management App ("we", "our", "us") collects, uses, and protects user information when you use our mobile application. This application is a private utility and office management service designed to assist users in managing work-related tasks and applications efficiently.

⚠️ Disclaimer:
This app is intended for use in Maharashtra state only.
This app is NOT affiliated with, endorsed by, or officially connected to any Government organization.
It does not represent or provide any official government service.

2. Information We Collect

We may collect the following information to provide app functionality:

a) Personal Information

Full Name
Mobile Number (for login and OTP verification)
Profile Image (uploaded by user)
Gender
Email
Address

b) Application & Document Information

Income details provided by the user
Supporting documents uploaded by the user (such as income-related certificates or attachments)

These documents are collected only for application processing and record management purposes.

c) Usage Information

App usage data
Device information (device model, operating system version)

d) Payment Information

Payment transaction details (transaction ID, amount, date)

🔒 We do NOT store card details, UPI IDs, CVV, or banking credentials.
Payments are collected only for app service charges or technical support.
❌ No fee is charged for any government service.

3. OTP & Authentication

We use OTP-based authentication to:

Verify user identity
Secure user accounts
Prevent unauthorized access

OTP data is used only for verification and is not shared with unauthorized third parties.

4. Use of Information

Provide and maintain app functionality
Process income-related applications
Upload and manage documents securely
Authenticate users
Process payments for app services
Provide customer support
Ensure security and prevent misuse

5. Government Disclaimer

Does not represent any government entity
Does not use government logos, emblems, or official branding
Does not claim to provide official government services

It is a private assistance and office management tool intended to support users in managing work-related activities.

6. Data Sharing

We do not sell, rent, or trade user data.

Data may be shared only:

When required by law
With trusted third-party service providers (such as payment gateway, SMS/OTP services) strictly for app functionality

All third parties are obligated to protect user data.

7. Data Security

We implement reasonable technical and administrative security measures, including encrypted data transmission (HTTPS), to protect user information. However, no internet-based system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

As long as the user account is active
As required for legal or operational purposes

Users may request account and data deletion by contacting us via email.

9. Children’s Privacy

This application is not intended for children under 18 years of age. We do not knowingly collect personal data from children.

10. User Rights

Access their personal data
Request correction or deletion of their data
Withdraw consent by requesting account deletion
Contact us for any privacy-related concerns

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us at:
📧 Email: iqworksolutions@gmail.com